Warranty

The three-year limited warranty

Every current Almond Oak product — the V2 Backpack, the 30L Travel Duffle, and the Packing Cube — is covered by a three-year limited warranty against manufacturing defects, starting from the day your order is delivered.

What’s covered

If your bag or cube fails because of a genuine defect in how it was made, we’ll take care of it. That includes:

• Stitching failures
• Zipper failures
• Hardware failures
• Construction or workmanship failures

If a covered defect shows up within three years, Almond Oak will repair or replace the product at our discretion.

What’s not covered

• Normal wear and tear from regular use
• Misuse or accidents
• Damage caused by airlines or couriers
• Damage from improper care or cleaning
• Cosmetic wear that doesn’t affect how the bag works

How we assess claims

This policy isn’t written to catch you out. If something genuinely went wrong in how your bag was made, we want to know, and we’ll assess it reasonably. When it’s not clear-cut, we’ll look at the details with you rather than default to no.

How to make a claim

Email hi@almondoak.com with your order number, a short description of the issue, and photos where useful. I read every message and will come back to you with next steps.

Older products

The original V1 backpack was sold without a formal multi-year warranty — it was priced as low as possible and built as light as possible, and promising a long warranty at that stage would not have been honest. That said, if anything arrives with a genuine defect, or you have a problem with any Almond Oak product, just reach out and I’ll always help however I can.

This warranty sits alongside any rights you have under the consumer law where you live — it doesn’t replace or limit them.