Frequently asked questions

All current preorders ship September 4th. You receive an order confirmation as soon as you order, and tracking the moment your order is on its way.

Yes. Payment is taken when your order is confirmed, like any other order. The price you see at checkout is the launch-only preorder price.

Everything ships together in one parcel on September 4th. Most travellers start with the backpack or the duffle and add the Packing Cube, which fits inside either bag.

If your order hasn’t shipped yet, email hi@almondoak.comand I’ll sort it.

For cancelled international orders, the card processing fee is non-refundable. Everything else is refunded in full.

Worldwide, with tracked delivery from our international warehouses. In-stock orders dispatch within 2–4 days; preorders dispatch September 4th. Delivery estimates begin once your order has been dispatched — see the shipping page for delivery times by region.

Shipping is calculated at checkout based on your location. You always see the final cost before you pay.

For most destinations — including the US, UK, EU, and Australia — orders ship with duties and taxes prepaid, so there is nothing to pay on delivery. For some countries the courier may collect local import charges. Your shipping method at checkout shows which applies; see the shipping page for specifics.

You get a tracking link by email once your order is on the way. It can take 24 to 48 hours to update after handover to your local delivery partner.

Unused products in their original packaging can be returned within 30 days of delivery. Return shipping and processing costs vary by location and are shown when you create your label. Start a return in the return portal or read the complete returns policy.

Every current product — the V2 Backpack, 30L Travel Duffle, and Packing Cube — is covered by a three-year limited warranty against manufacturing defects in materials and workmanship, including eligible stitching, zipper, hardware, and construction failures. Normal wear, accidental damage, and misuse are not covered. Read the full warranty.

Email hi@almondoak.com with your order number, a short description of the issue, and photos where useful. Genuine manufacturing defects are assessed reasonably, and the product is repaired or replaced.

V1 was sold without a formal multi-year warranty. If anything arrives with a genuine defect, email hi@almondoak.com and it will be taken care of.

The Backpack is designed to slide under the seat in front of you at its 25L size. Airline allowances vary, so check your airline for exact limits before flying fully expanded at 30L.

The Packing Cube is designed to move between the 25 + 5L Backpack and the 30L Travel Duffle. Choose the carry style that fits the trip without rebuilding how you pack.

The V2 Backpack’s laptop compartment uses a YKK® DynaPel® zipper: water-repellent protection bonded into the zipper fibres themselves with heat and pressure, rather than a coating that wears off. It’s invisible, highly resistant to abrasion, and made with PFAS-compliant chemistry designed for recyclability.

The main compartments of the Backpack and Duffle, and the Packing Cube, use YKK® stretch zippers with 5mm of horizontal give on each side — so when a bag is properly full, the zipper flexes instead of fighting you.

Wipe off any dirt from the exterior with a damp cloth or wipe, then hang it to dry in a well-ventilated area out of direct sunlight.

Please avoid putting the bag in a washing machine, as this can damage it.

Email hi@almondoak.com or use the contact form. Messages are usually answered within 24 hours.